About us
Customer Service
CASAONDirect is the sole authorized seller of authentic CASAON products (other than Amazon) on the Amazon platform. Offers from other sellers are scamming attempts, counterfeit products or unauthorized reselling. To ensure your complete safety and the excellent service we strive to give our customers, please avoid purchasing from other sellers.
30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged product and receive a full refund for ANY reason.
24-month warranty for quality-related issues
For 24 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your product to work properly?
Contact our world-class, friendly support team for quick solutions.
Limitations
• Our returns and exchange service is limited to all purchases made from CASAON-Direct.
• Warranty.related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. Alternatively, we can offer a 50% refund of the item's purchase price without the need to return.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
In the event our exchange policy changes, weˇŻll be sure to update this page.
CASAONDirect is the sole authorized seller of authentic CASAON products (other than Amazon) on the Amazon platform. Offers from other sellers are scamming attempts, counterfeit products or unauthorized reselling. To ensure your complete safety and the excellent service we strive to give our customers, please avoid purchasing from other sellers.
30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged product and receive a full refund for ANY reason.
24-month warranty for quality-related issues
For 24 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your product to work properly?
Contact our world-class, friendly support team for quick solutions.
Limitations
• Our returns and exchange service is limited to all purchases made from CASAON-Direct.
• Warranty.related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. Alternatively, we can offer a 50% refund of the item's purchase price without the need to return.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
In the event our exchange policy changes, weˇŻll be sure to update this page.